Returns & Refunds Policy
Should you wish to return an item for exchange or refund please contact our customer support team. Prescription glasses are tailor made to your personal prescription, so if you have any queries or concerns our highly trained customer support team will assist you in this process.
By Phone
You can speak to our customer support on 905-604-7789 from 12:00pm – 7.00pm (EST) Monday to Friday (closed on Saturday, Sunday & Public holidays).
By Email
Unioptic7789@gmail.com
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Returns Policy
You may return an item for exchange or refund if you’re unhappy with them for any reason, providing that the following conditions are met: You will need to contact us within 14 days of receipt of the item.
• You should return your item to us within 14 days of receiving our return authorisation form (this will be emailed to you). Your return authorisation form should be included with your returned item. There is no need to return your item via a next day courier or expedited shipping method, but we do advise to obtain proof of shipping from your postal service.
• If you cannot return your item to us within 14 days of receiving our return authorisation form, you must inform us by email so that we can agree on a reasonable alternative date.
• Items that arrive later than 14 days when a refund is due will be subject to a reduced refund.
• Returns must be in their original condition without marks and should include all free accessories such as cases, cloths and in the case of designer frames, the original demonstration (dummy) lenses.
• Returns related to visual problems must include a copy of the prescription.
• Our customer support team did not advise you when you submitted your order that all, or part of the order was inappropriate for your needs, or we expressed concerns about the information submitted.
• The item you wish to return is not an exchanged item.
• The item you wish to return has not been purchased from our store*.
*For any issues with an in store purchase, please visit our store with your glasses and speak to a member of our staff for the best resolution.
*Returned items will usually be processed by our returns department within 3 – 5 working days of receipt. We recommend obtaining proof of postage from the Post Office, as we are unable to take responsibility for packages lost in the post.
*Any postage fees incurred for returning items to us will need to be covered by the sender. This is reviewed on a case by case basis.
Three or more items returned for a refund will incur a $20 CND (or equivalent in your local currency) restocking fee per item – this includes multiple items returned spanning over different order numbers. There may be rare occasions when we will request an additional re-stocking fee, but the buyer’s agreement to any extra fees will be requested before the goods are shipped.